| Thank you for your order! To ensure that
everything goes as smoothly as possible, we have prepared this list of
steps to follow when receiving an order. Your order will be shipped by an
independent freight carrier. Your product will more than likely come in a
large truck which will most likely require hand off loading. It is
important that you have enough help on hand for the off loading or a fork
lift, the drivers are not required to help. We will provide your tracking
number and freight carrier contact info to you, once your product ships.
We request that you call the shipping company once your product ships to
schedule your delivery day. This way you have plenty of notice to arrange
for your off-loading. Keep in mind freight companies whom are independent
from us, are notorious for not meeting schedules. Therefore if your
project has a deadline or you are arranging for help, you will need to
stay in contact with carrier to ensure your delivery day and time. Upon
receipt of your order, please follow these important steps!
1.) The driver will deliver to you a
specific number of bundles or boxes. Ask the driver how many are supposed
to be there and than count.
2.) If there is any visible damage to
boxes, bundles, or product, you must write so on the paperwork that the
driver makes you sign. It is imperative to count all boxes and bundles as
it comes off the truck. Do not sign that freight bill until everything is
accounted for. This has to be done while the driver is there. Make sure
you receive all items listed on the freight bill, if anything is missing
it must be marked on the freight bill otherwise you will be responsible
for the missing pieces. Once the above steps are completed, and the driver
has left you can then open your boxes and count all of your pieces using
the check list. You have 7 Days from delivery to go through the boxes and
report any shortages. Once you have gone through all boxes, if there are
any shortages or hidden damage, notify us right away and we will replace
them immediately.
3.) If any damages/shortages have been
discovered, please immediately fax or mail the freight bill on which you
have noted the damages/shortages and let us know what the damages
shortages may be. We cannot have replacement material shipped to you
without our first receiving this freight bill. A representative may come
out at a later date to verify the damage/shortage.
4.) A Vinyl Fence and Deck Wholesaler
cannot be held responsible for damaged or shorted material whose signed
freight bill does clearly state the material as shorted or damaged upon
receipt. call you on the day prior to delivery. . If you have any
questions or concerns. please don't hesitate to call us!
5.) By signing below I acknowledge A Vinyl
Fence and Deck Wholesaler will not be held responsible for damaged or
missing parts not reported within the required 7 days from the day of
delivery.
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